Frequently asked questions about water damage
Common questions about water damage calls in Wichita: how fast a crew comes, what to do before it arrives, how drying is decided, what records to keep for an insurer, and when a permit is needed for the repair.
- Extraction and drying
- Phones answered 24/7
- Wichita and nearby towns
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Calls and arrival
What number do I call?
Call (833) 490-5225. The line is answered 24/7, and the phone team will ask where the water is, how it got there and whether it is still running.
How long before a crew arrives?
A crew is sent as soon as one is free. No arrival time is promised on the phone, because an honest one depends on what is open at that hour.
What should I do while I wait?
Shut the water off at its source if it is safe, keep people and pets out of standing water near outlets and cords, and photograph the source before anything is moved.
Can I send photographs by email?
Yes, through the contact page. Send the photographs with the address and a callback number, and call if the water is still spreading.
Drying and damage
How do you know when a building is dry?
Readings are taken in the framing, subfloor and cavities, and each material is compared with its dry level. The surface alone is not used to judge dryness.
Will you remove my carpet or drywall?
Only where the readings or the contamination show that it cannot be dried. Each decision is explained and written into the scope, and you approve it before anything is removed.
Is mold a risk after water?
Growth needs moisture to continue, so prompt drying is the best protection. The crew checks for growth once the structure is dry, and the mold service page explains the next steps.
Can you find a leak inside a wall?
Often yes, with moisture meters and a thermal camera. A small opening is made only where the readings point, and the crew explains it before it is cut.
Insurance and records
What records should I keep?
Dated photographs, the drying log with its readings, the scope you approved, the invoices and a list of damaged contents. Keep copies of everything you give the insurer.
Does the crew decide my insurance claim?
No. The insurer decides the claim under your policy. The crew provides the record of what it found and did.
Where do I complain about a claim?
Start with your insurer in writing. The Kansas Insurance Department is the state insurance regulator, and its Consumer Assistance Division takes complaints about claims that cannot be settled.
Are there deadlines for reporting a loss?
This site does not state any deadline. Your policy sets its own reporting terms, so read it and report the loss as soon as you reasonably can.
Permits and repairs
Do I need a permit for the repair?
Some repairs may. Permit questions for work inside Wichita go to the City of Wichita building office. Which work needs a permit was not checked for this site, so ask before the rebuild.
Who repairs the pipe or the roof?
A licensed plumber repairs the line or the heater, and a roofer repairs the roof covering. The crew names the trade at the start of the job.
Should I start the rebuild before the drying is finished?
No. Closing a wall or floor over a damp cavity traps the moisture inside it. The rebuild should wait until the readings say the structure is dry.
Will the new work match the old?
Not always. The contractor can explain what is available and what will look different, and you approve the replacement before it is ordered.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.